Frequently Asked Questions
Everything you need to know about Tombow products and services.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email once your order has been processed and dispatched from our warehouse.
What is your return policy for Tombow products?
We offer a 30-day return policy for items purchased directly from our website. Products must be in their original, unopened packaging to be eligible for a full refund, excluding shipping costs.
Do you offer international shipping?
Currently, Tombow USA ships to addresses within the United States and its territories. For international inquiries, please visit the global Tombow website to find a distributor in your region.
Are Tombow Dual Brush Pens refillable?
Our Dual Brush Pens are not designed to be refillable. However, they are made with high-quality, water-based ink that is long-lasting and can be blended easily using our colorless blender pen.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
How can I contact customer support regarding a defective item?
If you receive a product that is damaged or defective, please contact our customer service team through our website contact form or via email with your order number and a photo of the item for a replacement.