Returns & Exchanges
At Tombow USA, we want you to be fully satisfied with your creative tools; if you are not happy with your purchase, you may return unused items within 30 days of delivery for a full refund. Please ensure all products are in their original packaging to qualify for a return.
Initiate Your Return
Contact our customer service team via our online portal with your order number and the specific items you wish to return to receive a Return Authorization.
Pack Your Items
Securely place the unused products in their original packaging, ensuring that all markers, pens, or adhesives are protected to prevent damage during transit.
Ship to Tombow
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing